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Transportation

The Paul Phillippe Resource Center houses and runs a community transportation program. PPRC’s Clinton County Public Transit provides transportation to anyone of any age in Clinton County. Our Mission Statement is to provide safe, dependable, and accessible transportation for the residents of Clinton County.  The Paul Phillippe Resource Center operates all of it's programs without regard to race, color, and national origin.

Quick Links & how it works

Transportation services are provided for whatever your needs may be, whether it is to the doctor, laundromat, school, library, supermarket, etc., We are a curb-to-curb Public Transportation Service. This means that the rider is responsible for getting themselves to and from the vehicle. If you need reasonable accommodations or door to door assistance, please let the dispatcher know when you call in to schedule your trip.  In that case, the rider may have a friend or relative escort them to and from their appointments.  Please let our dispatcher know if you require an escort or handicap accessible vehicle. In addition, respirators, service animals, personal care assistants and portable oxygen are allowed on our vehicles. As well, all passengers must wear a seat belt, and all wheelchairs require a four-point securement and must wear a seat belt across their lap.

Call to schedule your appointment with the dispatcher who then passes it on to the scheduler who will notify you if your ride can be accommodated or not. Please be ready 15 minutes before your scheduled pick-up time. Every effort is made to be as prompt as possible. However, the bus may arrive up to 15 minutes before or after a scheduled pick-up time. If the bus hasn't arrived after the 15 minutes, call the dispatcher at 765-659-4060.

Reservations
All trips are scheduled in advance on a first come, first served basis and are scheduled on a time and space availability basis. We suggest requesting a trip at least 24 hours in advance if your ride will stay in Clinton County, or 48 hours if you are going to Lafayette or Lebanon. If a last-minute need arises, please give us a call and we will do our best to accommodate.  To schedule trips passenger must call (765) 659-4060 between 7:00 am - 4:00 pm Monday to Friday.   Trips cannot be scheduled by telling a driver. 


Passengers will be asked for the following information when scheduling trips:  

  •  Name / Date of Birth

  • Home Address / Home Telephone Number

  • Pick-up/Drop-off addresses

  • Time of Appointment

  • Length of Appointment

  • Arrival Time / Pick up Time 

suggested donation

Transportation services are not free. We ask you to donate for your trips based on the information below. When donating, please consider the cost of gas, drivers, bus maintenance and insurance. Your generosity keeps our buses moving. Thank you.
 

  • Local Trips                  $8.00 

  • Outside City limits      $15.00

  • Lebanon Trips             $20.00

  • Lafayette Trips            $25.00

cancelations and no shows

It is important that if you don't need your trip that you cancel at least 1 hour prior to your scheduled pick up time.  Cancellations can be left on our voice mail when the office is closed.  If the bus arrives to pick you up and the driver cannot locate you or you have failed to cancel your trip at least 1 hour prior to your scheduled pickup time you will be considered a No Show.  No Shows waste time and money, make other passengers late and cause service denials to others.  If you are reported as a No Show subsequent scheduled trips for that day are automatically cancelled until we hear from you to confirm your schedule.  If you are recorded as a No Show for 20% or more of your scheduled rides within a 60-day period your service will be suspended for 10-days.  You can appeal your suspension by calling Clinton County Public Transit at (765) 659-4060 and asking to speak to the Transportation Coordinator. 

discrimination complaint procedures

Discrimination Complaint Procedures Paul Phillippe Resource Center has established a process for riders to file a complaint under Title VI. Any person who believes that she or he has been discriminated against on the basis of race, color, or national origin by Paul Phillippe Resource Center may file a Title IV complaint by completing and submitting the agency’s Title VI Complaint form available at our administrative offices or below.


Paul Phillippe Resource Center will notify INDOT of all formal complaints within five business days of receiving the complaint. 
The Procedure 
If you believe that you have received discriminatory treatment by the Paul Phillippe Resource Center on the basis of race, color, or national origin you have the right to file a complaint with the Paul Phillippe Resource Center’s Executive Director.  
 
Methods of filing a complaint:
 
Complete the Complaint Form, and send it to:
Dawn Layton, Executive Director
401 West Walnut Street
Frankfort, In 46041
 
Verbal complaints are accepted and transcribed by the Executive Director.  To make a verbal complaint, call 765-659-4060 and ask for the Executive Director.
 
Paul Phillippe Resource Center investigates complaints received no more than 180 days after the alleged incident.  Paul Phillippe Resource Center will process complaints that are complete. Once the complaint is received, Paul Phillippe Resource Center will review it and the complainant will receive an acknowledgement letter informing them whether the complaint will be investigated by the Paul Phillippe Resource Center.

Paul Phillippe Resource Center has up to 60 days to investigate the complaint. If more information is needed to resolve the case, the Paul Phillippe Resource Center may contact the complainant. The complainant has ten days from the date of the letter to send requested information to the investigator assigned to the case.

If Paul Phillippe Resource Center’s investigator is not contacted by the complainant or does not receive the additional Information within ten days, Paul Phillippe Resource Center can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, one of two letters will be issued to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.

A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has fifteen days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration, at:
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590

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